Submitting a Case

Your patients are important to us, and ensuring we receive their case safely is the first step to a successful case. Please follow the steps below to guarantee your case will arrive successfully!

Packing Your Case

  1. Complete and sign the prescription form
  2. Place the following items in the case box:
    • Prescription form
    • Impression(s)
    • Bites and upper/lower study models
    • Complete contact information
    • All other relevant information
      • If you would like to send digital photos for your case, please email us your photos with the name of the dentist and patient included so we can match the photos back to your case.
  3. Packing tips:
    • Seal impressions, models and bites in sanitary bag.
    • Carefully wrap models in bubble pouches.
    • Put small items in a labeled envelope or vial.
    • Multiple cases may be sent within the same package, but wrapped and labeled individually.
  4. Seal box securely using packing tape. Regular tape will not hold up through the shipping process.
  5. Call NDX H&O for a pickup, use our pre-paid label for the United States Postal Service (USPS), or ship your case via FedEx.

Schedule a Pick-up

Call us today at 1-800-543-4312 to see if your location is included in our free pick-up and delivery service.  You can schedule your pickup through the Account Portal. For those offices outside our route area, we offer pick-up and delivery services through FedEx. Please consider sending multiple cases at once to save on shipping.

United States Postal Service

If you choose to send your case through the USPS, Click here to download a pre-paid mailing label.

Pre-printed FedEx label

  1. Fill in the From section, including your name, address and phone number. There is no need to fill in the Sender's FedEx Account Number.
  2. Remove the peel-and-stick backing from the back of the label and place it on the box.
  3. Save the top page for your records.
  4. Call us at 1-800-543-4312 to schedule your FedEx pick-up and for our FedEx account number.

Send Case Via Email

NDX H&O can accept digital files from almost every intra-oral scanner on the market. Click here for directions on sending your scans to us.

Need More Supplies?

If you need more shipping labels, boxes, or RX Forms, call us at 1-800-543-4312 to order additional supplies or log in the Account Portal.